Reference

Privacy Terms Before You Join

DANA, OVO, GoPay and QRIS wallet checks, Sportsbook session logs and account security alerts are covered in this Privacy Policy before you open an account.

Account data useWallet privacyDevice checksSupport contact
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wbtoto Privacy Terms Before You Join
CONTACT PATHS

Reach Us About Your Privacy

Clear contact routes matter when a privacy question is tied to money, login access or a device you no longer use. We keep privacy requests separate from ordinary lobby questions so your account data can be checked by the right team. Have your login name, payment method and the last four digits of the related transaction reference ready; do not send full wallet codes or passwords.

Team online

Live chat privacy queue

Use live chat from 09:00 to 01:00 WIB and ask for the privacy queue. We may ask you to confirm your phone number, login name and recent DANA, OVO, GoPay or QRIS method.

Email record requests

Send privacy requests to [email protected] with your account name and request type in the subject. We use email when your request needs a written trail, such as access, correction or deletion.

Account security path

From your account area, head to Profile > Security > Devices to check active sessions before contacting us. If a phone is lost, tell us the device model and last login time you remember.

ACCOUNT CARE

Controls You Can Check Yourself

Our privacy work is tied to account steps you can see, not vague promises. We separate account identity, wallet records, device logs, cookie settings and support messages so each request can be…

Data we collect

We collect the details needed to run your account: login name, phone number, password status, wallet method, transaction references, support messages and activity markers from areas such as Sportsbook, Aviator and Super Bingo.

Payment privacy checks

DANA, OVO, GoPay and QRIS records are used to match deposits with your wallet and answer payment questions. We do not ask you to send passwords, PINs or full wallet access codes.

Cookies and device logs

Cookies remember session status, language choice and security signals. Device logs help us notice unusual sign-ins, such as a new browser after your usual phone, so we can ask for an extra account check.

Retention choices

We keep account and wallet records only for business, security and legal needs. When a record is no longer needed, we remove it or separate it from details that directly identify you.

Correction requests

If your phone number, payment nickname or contact email is wrong, contact support with the correct detail and proof you control the account. We check the request before changing stored data.

Access limits

Only staff with a work reason may access privacy records. Support can see messages and account status, while wallet checks are handled by staff assigned to payment matching and transaction questions.

Privacy Answers Before You Join

A privacy policy should help you decide whether to open an account, not bury the answer in legal wording. These questions cover what we collect, how payment data is handled, how device checks work and how you can ask us to correct or remove details tied to your account.

We collect account details you provide, such as login name, phone number and password status. We also record wallet method, transaction references, device data and support messages needed for access, security and account service.

We use wallet data to match deposits, answer transaction questions and check whether activity belongs to your account. We do not need your wallet PIN, password or full access code for privacy or payment checks.

Yes. Contact [email protected] or live chat and ask for account data access. We will verify control of the account first, usually through your login name, phone number and recent payment method.

Cookies help keep your session active, remember basic site choices and support security checks. You can clear cookies in your browser, but you may need to sign in again and repeat account verification.

A new phone may create a fresh device record, including browser, IP address and sign-in time. If the pattern looks unusual, we may ask for extra confirmation before changing wallet or account details.

Yes. Send the corrected detail through live chat or email after signing in, then confirm account control. We check changes carefully because phone numbers and payment nicknames affect privacy, wallet matching and access recovery.

You can request deletion by email or live chat. Some records may need to be kept for legal, payment or security reasons, but we will explain what can be removed and what must remain.

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